Terms of Service

Welcome to Planora (the “Service”). These Terms of Service govern your use of the Service, including the website, application, and all related content, tools, and services.

By using the Service, creating an account, or logging in, you agree to these Terms and to our Privacy Policy. If you do not agree, please refrain from using the Service.

Planora is a studio management platform for interior designers, enabling management of clients, projects, tasks, suppliers, documents, payments, budgets, and other business information in one place.

We may add, change, remove, or update features, services, or components from time to time, in order to improve the Service, fix issues, or meet security and regulatory requirements.

To use the Service you must create an account and provide accurate, complete, and up-to-date information.

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account. If you suspect that your credentials have been compromised or that your account has been accessed without authorisation, please notify us as soon as possible.

We may suspend or terminate an account in the event of a breach of these Terms, unlawful use, or activity that may harm the Service or other users.

When using the Service you agree not to:

• Use the Service in violation of any applicable law;
• Attempt to gain unauthorised access to the system, other accounts, or other users' data;
• Disrupt, damage, or place an unreasonable load on the Service's infrastructure;
• Reverse-engineer, hack, bypass security mechanisms, or attempt to modify the system's code;
• Copy, distribute, sell, rent, or make commercial use of the Service or any part of it without prior written consent.

All rights in the Service — including software, design, interface, code, databases, trademarks, and content provided by us — belong to Planora and are protected by copyright and intellectual property law.

The data, documents, and content you upload or enter into the system remain yours. You grant us a limited, non-exclusive licence to store, process, and display that information solely to the extent necessary to operate, deliver, secure, and maintain the Service.

We do not use your content for commercial purposes and do not transfer it to third parties except as described in the Privacy Policy.

Planora offers optional connections to Google services — such as Gmail and Google Calendar. Connecting these services is entirely optional.

By connecting a Google service, you authorise Planora to access data from the connected account as described in our Privacy Policy and the Google API Services User Data Policy.

• Gmail: Planora reads your mailbox to identify business communication involving clients registered in Planora. Planora does not send, reply to, delete, or modify messages.
• Google Calendar: Planora reads and writes calendar events to integrate project scheduling with your calendar.

You are responsible for only connecting accounts you are authorised to connect. Connecting an account without authorisation constitutes a breach of these Terms.

Gmail communication that has been associated with a Planora project before a disconnection may remain as part of that project's shared communication history and will be visible to studio members who are authorised to access that project. Disconnecting a third-party integration does not necessarily delete information that has already legitimately become part of the shared project history.

Your use of the Service is also subject to our Privacy Policy, which explains what data we collect, how we use it, and how we protect it.

We make every effort to provide a stable, secure, and available service.

However, we do not guarantee that the Service will be available at all times, without interruption, errors, or downtime. There may be service interruptions for maintenance, updates, upgrades, or due to circumstances beyond our control.

The Service is provided “AS IS.”

To the maximum extent permitted by law, Planora shall not be liable for any direct, indirect, special, consequential, or incidental damages, or for loss of profits, data, revenue, or business opportunities arising from the use of or inability to use the Service.

For the avoidance of doubt, it is the user's responsibility to maintain backup copies of important business data.

We may update the Service and these Terms from time to time.

In the event of a material change to the Terms, we will publish a notice on the site or within the system and update the date at the top of this document.

You may stop using the Service and request deletion of your account at any time.

We may suspend or terminate access to the Service in the event of a breach of these Terms, unlawful activity, or other circumstances that justify it, at our reasonable discretion and subject to applicable law.

Termination does not affect provisions that by their nature continue to apply after termination, including provisions regarding intellectual property, liability, and limitation of liability.

These Terms of Service are governed exclusively by the laws of the State of Israel.

The competent courts in the Tel Aviv–Yafo district shall have exclusive jurisdiction over any dispute relating to the Service or its use.

For any questions or enquiries regarding these Terms, please contact us:

Planora
Email: support@planora.co.il
Web: planora.co.il